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Frequently asked Questions 

Some common questions that we have about our LIC dental office or questions relating to dentistry in general. For what type of dental procedures that we do, please check out our dental services page.

Our team of long island city dentists, Dr Linh Nguyen and Dr David Chen will do their best to answer them!

  • What is the name of the office? I'm confused.
    The actual name of this dental office is 1311 Jackson Ave Dental. Although at times, we may shorten it to just Jackson Ave Dental for convenience. The inspiration came from Eleven Madison Park. When people hear "Eleven Madison Park" they think of the restaurant and not the building. The differences between them and us is that we are not world renowned nor do we attract customers from around the world, so we added Dental at the end to distinguish ourselves from the building that we are a part of. Aside from having a much more local reach, we wanted to give it a more neighborhood-like feel as well hence just the address in the name. In retrospect, we do realize that it would've been better as just Jackson Ave Dental, but too late now!
  • What is the difference between an appointment and a reservation.
    We believe that for a healthcare setting, reservations should be the norm and not appointments. Appointment - an arrangement to meet someone at a particular time and place. Reservation - an arrangement whereby something, especially a seat or room, is booked or reserved for a particular person. Some offices double or even triple book appointments into the same time slot but whenever you make a reservation such as for a room in a hotel or a table at a restaurant that never happens. We hope that we're not the only dentists in LIC that feel this way!
  • What do you mean by a cloud based office?
    We've gone nearly completely paperless because our practice management software, Curve Dental, is cloud based. All forms of communication are done online, including filling out any paperwork, settling invoices, and even appointment reminders. Therefore it is imperative that you have a working email and definitely a phone! (Our software is hosted by amazon web services.) We believe it is safer to just let AWS store your information rather than us having servers in the IT room. Last but not least, we do have a patient portal but over the past 3 years, no one has really ever used it... you can check it out if you like though! We do appreciate our software giving us the option for it but due to the observed trend, it'll most likely stay unused.
  • Is the office current and up to date?
    Yes! This is a brand new office with all dental equipment brand new. Come see for yourself and experience the most luxurious apricot dental chairs ever! They are super cushy and comfortable. Not a single complaint yet. We splurged on these because we felt like it was very "LIC". Our color scheme is Apricot, Dove White, and Silver Leaf.
  • Which dental insurances do you take?
    We participate with most PPO dental insurances and accept all PPO dental insurances. Aetna Dental American General Ameritas Anthem Empire Blue Cross Blue Shield Axa Careington Cigna Dental Delta Dental Envolve GEHA Guardian Dental Lifemap Lincoln Financial Medico Merchants Benefit Administrators Metlife Dental Morgan White Nationwide Insurance Premera Blue Cross Principal Dental Sunlife Financial Superior Dental Care United Healthcare Dental We do not accept DHMO dental insurances. The reason being that HMO insurances assign you a provider and we feel that, that is very restrictive. You should have the option to choose who you want to see. The days for arranged marriages are over!
  • What if I don't have insurance?
    It is not necessary to have insurance for you to be treated in our office. You may proceed a la carte but we do recommend a comprehensive plan of action. We do offer a new patient special for the first visit (exam, xrays, cleaning, and consultation) for $225. If you are going to be getting dental insurance in the near future, please consult with us so that we can help you choose the best option for you. You don't want to be having tooth pain and find out that you have no coverage!
  • Help! What do I do after I get my tooth removed?
    Please visit our PAGE on post-operative care for extractions.
  • What is the best oral hygiene routine?
    Under construction
  • Electric toothbrush vs manual toothbrush:
    You want to know which one is better? The electric tooth brush or the manual? In fact... are you sure you're brushing using the proper technique?
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