Instead of the best property management companies, here is an ever growing list of the worst property management companies in NYC. The amount of effort it takes to achieve this status is no small feat because it requires herculean effort to consistently cause blunders.
Unfortunately, as we encounter more of them we'll have to detail our experience here in this growing list of the worst property managers in New York City.
Table of Contents:
Pride Property Management Review
Our long island city dental office has been "working" with pride property management since 2018 since they took over from AKAM. The only positive about them is that they do respond relatively promptly to emails. However, that does not excuse them of their poor customer service, lack of industry knowledge, and does not own up to blunders.
Poor customer service
The back wall of our office has been leaking since 2018. Every time there is heavy rain, the floors would flood. So much so that when you step on the floor boards, water would squirt up. They've never sent us a personal update on the progress of addressing this major building issue. It's been four years and we're still waiting for an email.
Lack of industry knowledge
Apparently understanding what building LEED certification is not a part of their job. Buildings that are green, energy efficient, and safe attain LEED status. However, they did not even know what VOCs or TVOC levels were. They accused our dental office of producing gases but when has cleaning teeth and drilling cavities produced gas?
They filed a complaint with the DEP (department of environmental protection) and the inspector came out within 1-2 hours. The inspector basically told them that their TVOC levels report was normal and they would've known that if they took a control sample, which they didn't.
That is just embarrassing because it displays incompetence. Every building should strive to be LEED certified and the property manager should know the criteria for attaining it. VOC and TVOC levels are a part of the guideline.
Lacking sense of responsibility
Despite all of these blunders, they should actually take responsibility and admit their faults. In addition to that they should apologize for the false accusations. They've yet to apologize for the VOC fiasco.
They've also never apologized for the countless ceilings leaks. Not even a single email to check in on us to make sure everything was okay.
Here is a video of what one of the ceiling leaks look like:
We're not asking for a lot, just some common decency. They abstained from claiming any responsibility for it. Aren't they suppose to mediate between the involve parties, the ones who were affected by the leak and the ones who caused it?
Not a single peep out of them. We believe that you should always treat others how you would want to be treated. Is this how they want to be treated?
You can read our more detailed review of pride property management here.
AKAM Property Management Services Review
We have experience working with AKAM in two separate buildings and truthfully they leave much to be desired. Our first experience with them was when we were in the middle of lease negotiations for our long island city dental office.
They started off by giving us one of the worst impressions for property managers in NYC because they were slow to respond to emails and then skirted responsibilities when they knew they were about to be fired.
Slow communications. Lease negotiations require constant communication among the leasee, leasor, building board, various contractors, and the property manager. Unfortunately it seems like that is too much multi-tasking for AKAM. They would respond to emails 2-3 days later, when things should really be done within the same business day. They were one of the major sources of delay and contributed to the bulk of our over budget expenses.
Abdicated responsibilities. Apparently, the building's board had been unhappy with AKAM and how they were managing the building so they were in the process of letting them go. They were to be replaced by Pride Property Management. AKAM knew that and thus stopped putting in effort even though their contract was not over yet. They ghosted emails and that roller coasted into more delays and cost overruns.
AKAM as a property manager needs to improve their communication skills. They also need a leadership team who will instill a sense of duty and responsibility. They should see things to the bitter end and perform at 100% regardless of what the outcome would've been.
Have a sense of pride in what you do. That should be a tenant that all individuals live by.
This wall of shame for the worst property management companies in NYC isn't meant to be static. It can change because if these property managers actually decide to put in effort to improve themselves, they can remove themselves from it.
Unfortunately in our experience they are unwilling to do so and thus, we've create this wall of shame in hopes of encouraging them to change their mind.
Isn't it natural to strive to be the best in your respective industry? Please do better and improve your property management skills so that you can move yourselves onto the best property management companies in NYC instead of the worst ones.