Pride property management is one of the many property management companies servicing NYC and NJ. They also happen to be the one managing the building that our long island city dental office is located in.
We've known them for nearly five years now so we believe that we know enough about them at this point. This is a review of pride property management, which details our experience with them.
Experience with Pride Property Management
Pride management was not the original property manager for our office. They actually took over from AKAM during the middle of our lease negotiation. AKAM basically ghosted us and dragged out the process, forcing us to incur a lot of extraneous expenses since they were on their way out... They were basically fired by the board and replaced by Pride.
They seemed a lot more responsive than AKAM at least communication wise, which was a breath of fresh air. That I do give them credit for and cannot deny. They do respond relatively promptly to emails.
Back of the building flooding
However, pride property management has been working with the engineering firm Kazi Associates on fixing a building leak on the rear side of the building. Unfortunately, our office does extend towards the back of the building and our luxury vinyl plank flooring will flood every time there is heavy rain.
Here is a video of what the flooding looks like:
Basically, the floor boards would be filled with water underneath and watch would come up every time you step on it. This has been going on since early 2018 and they've yet to resolve it. They actually haven't given me a single update on what is going on since then. I'm been patiently waiting to hear what they have to say...
There has been so many ceiling leaks that I've literally lost count of them. They've never contacted me a single time to inform me of anything related to the ceiling leaks. They've also never reached out to the tenants on my behalf of who flood my office regarding the leaks.
Here is the most recent video from 8/16/22 of a ceiling leak:
Allegedly the washing machine drain got disconnected and thus it caused a flood... The water actually damaged our LED lighting. Our super was kind enough to swap one of the lights from the back of the office to this one so that we can continue providing care for our patients.
Here is a photo of the damaged LED light:
I sent them an email, asking them to kindly replace the light that was damaged by the ceiling leak. Their reply was that they're not responsible for finished fixtures or furnishings aside from the walls.
Here is a floor leak:
Here is a different ceiling leak:
And another ceiling leak:
We've lost count of how many leaks there have been. Sometimes I feel like I should convert this dental office into a YMCA swimming pool instead.
The worse part is they've yet to show concern nor offer an apology. Is that really so much to ask for? Really.
Pride management group reviews
The pride management group property managers seem to be inexperienced with LEED building certifications. They had no clue what VOCs (volatile organic compounds) and TVOC levels (total volatile organic compounds) were.
Prime example was what happened recently:
One of the tenants above were accusing us of producing gases. We told them that dental offices DON'T use gases aside from nitrous oxide. However, we had a prior agreement with the building that we wouldn't use nitrous so we never plumbed the space for it.
Nonetheless, they were certain that we were using gases... That is a ludicrous statement because dental offices do not participate in industrial manufacturing so there is no need to use gases. All of our equipment runs on electricity but they would not believe that.
Basically they called ConED, to report a natural gas leak. ConED came out with their detectors and prowled through the entire office and detected nothing. They even opened up the ceiling access panels to see if there were any traces of gas but found nothing.
Environmental assessment agency
A few weeks later they scheduled an environmental assessment agency to come and evaluate the quality of the air that was coming out of our exhaust fan. They were positive that they smelled gas there.
The agency came out and took a gas sample of what was coming out of our exhaust fan. They detected eight VOCs with a TVOC level of 410 ppb (parts per billion).
Here is a copy of the VOCs report:
Pride property management sent us a threatening response to address these "gases" immediately. They said that we promised them that we wouldn't use gases and here we were using gases. They wanted to know what the sources of these gases were and how they were being produced.
To do my own due diligence, I looked up each of the VOCs and they were mostly rubbing alcohol and everyday household products. It turns out that VOCs are "gases" but they're different from the type of gases that you picture them to be. For instance, when you open nail polish and you get that waft of chemically smell, that is a VOC.
I tried to explain to them what these VOCs were but they wouldn't take it. I even published an article about TVOC levels and their safety, explaining all of it in detail.
For whatever reason, they didn't believe me... because they filed a complaint with the DEP (department of environmental protection). The DEP inspector actually responded and came out to inspect the place within 1-2 hours of making the call. Pretty impressive response time if I do say!
Basically what the DEP inspector said was that all of the readings were NORMAL. They were pretty typical for what air quality was for NYC. Apparently, the readings were in parts per billion but it doesn't become a problem until it is parts per MILLION. The report had us in the parts per billion.
In addition to the TVOC levels being safe, they also said that if they simple did a control sample, they would've figured out that the readings were normal. For some odd reason, they never did a CONTROL sample, thus it lead to this confusion.
Our critique of the Pride Property managers
When I did my research on what VOCs and TVOC levels were, the safety data came from building LEED certifications. Buildings had to be under a certain TVOC level to acquire LEED certification. It is desirable to have that certification because it shows that the building is a leader in energy and environmental design.
As a property manager, shouldn't you already know what VOCs and TVOCs are? Certainly buildings strive to attain the LEED certification so they should've been well aware of what it was. However, they still made a big fuss out of the VOC report even though it amounted to a nothingburger.
If they knew how to read the report, this entire fiasco could've been avoided...
Would we choose them as our property manager?
Unfortunately, we're not on the board so we have no control over who is contracted. If we had to choose, we would not go with Pride Property Management due to a plethora or reasons.
We're still waiting for them to fix the leak in the back of the building since 2018, which has yet to be resolved.
They've never apologized for a single ceiling leak.
They've yet to apologize for accusing me of producing gases and calling the DEP.
I'm still waiting for them to replace my damaged LED light.
A lot to be desired and absolutely clueless. This review of pride property management is in hopes that they address all of these outstanding issues.
Once they do and their property manager, Valon Rexhepi, brings an apologetic gift of Glendronach 18 to me, I will revise this review. But until then, this shall stay up.